Support type
Grant or debt relief award
Guide
Supplier hardship funds
Emergency grants and trust funds that may help clear debt or reduce pressure if you cannot pay.
At a glance
Hardship fund basics
Typical use
Reduce arrears and hardship
Application
Form with income and debt evidence
Supplier funds
Major support routes to check
British Gas Energy Trust
Octopus Assist and hardship support routes
E.ON Next Energy Fund
EDF Customer Support Fund
ScottishPower Hardship Fund pathways
OVO Energy Support pathways
Utilita Extra Care and trust support routes
How to improve your application
Preparation makes a difference
Prepare a realistic income and expenditure budget.
Provide full arrears details and recent supplier statements.
Explain vulnerability factors in your household clearly.
Include evidence of engagement with repayment plans.
If you are declined
Alternative support paths
A decline does not end your options. Ask your supplier for a revised affordability plan, request Priority Services Register support, and check your local Household Support Fund route.
Free debt advice from Citizens Advice or StepChange can also help you appeal decisions and submit stronger evidence.
FAQ
Hardship fund questions
Do I need to be that supplier's current customer?
It depends on the fund. Some trusts accept wider applications while others are limited to current account holders.
Can hardship funds clear existing debt?
Yes, many hardship awards are designed to reduce or clear arrears where affordability checks show repayment is not realistic.
Will I need evidence when applying?
Usually yes. Expect to provide account numbers, income details, outgoings, and recent meter or billing information.
How long do decisions take?
Timescales vary by fund and demand. Processing can take several weeks, especially in winter.
Check the other support you may be entitled to
Use the support finder to see which schemes may apply to your household, then read the relevant guides for application steps.
Use the support finderWhile you are reviewing your energy costs, it may also be worth checking whether a cheaper tariff is available at your postcode. Compare at Utility Matchmaker →