Cost
Free
Guide
Priority Services Register
Free extra support from your energy supplier if you or someone in your home has additional needs.
At a glance
Priority Services Register basics
Who offers it
Suppliers and network operators
Main benefit
Extra practical protections
Who should join
Common eligibility situations
Older age or reduced mobility.
Long term illness or disability.
Medical equipment dependence.
Hearing, sight, or communication needs.
Temporary vulnerability after hospital discharge.
What support includes
Examples of practical help
How to join
Simple registration steps
Contact your gas and electricity suppliers and ask to join the register.
Provide details of the support needed in your household.
Ask your local network operator to add the same support flags.
FAQ
Priority Services Register questions
Does it cost anything to join the Priority Services Register?
No. The Priority Services Register is free through your energy supplier and network operator.
Who should join the Priority Services Register?
People with disabilities, long term health conditions, older age, hearing or sight needs, or households needing extra communication support should check eligibility.
What help can I receive?
Support can include advance notice of planned outages, priority support in emergencies, accessible communications, and meter reading help.
Check the other support you may be entitled to
Use the support finder to see which schemes may apply to your household, then read the relevant guides for application steps.
Use the support finderWhile you are reviewing your energy costs, it may also be worth checking whether a cheaper tariff is available at your postcode. Compare at Utility Matchmaker →